Use Case Management is the systematic process of identifying, evaluating, approving, and tracking AI applications across your organisation. A use case represents a specific business problem or opportunity where AI is being applied—such as customer service chatbots, predictive maintenance, or document analysis. Effective management means maintaining a central catalogue of these initiatives, documenting their purpose and ownership, assessing their risks and value, securing appropriate approvals, and monitoring their outcomes over time.
Without structured use case management, organisations often discover multiple teams solving the same problem independently, investing in AI with unclear business cases, or deploying systems without proper risk assessment. This dimension evaluates whether your organisation maintains a catalogue of AI initiatives, assesses their risks and benefits, and tracks their outcomes.
Why It Matters
Without clear oversight of AI use cases, organisations risk duplication, wasted investment, and unmanaged risk.
Maturity Levels
| Basic | Standard | Advanced | Leading |
|---|---|---|---|
| No formal catalogue or approval process; AI use cases are not tracked or governed. | Use cases logged with documented outcomes, risks, and approvals from relevant stakeholders. | ROI analysis and value reporting to leadership; use cases tied to business objectives. | Use cases linked to enterprise KPIs with benchmarking against industry standards. |
See This in Practice
📅 Schedule Optimization
Structured use case approach: business case developed with ROI projections, stakeholder approval secured, pilot project defined with success metrics, and outcomes tracked showing £1.8M revenue impact tied to strategic objectives.
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Energy⚡ Grid Optimization
Shows structured pilot-to-production: phased rollout starting with single region, documented risk assessment, Board approval with KPI targets, and value tracking linked to Net Zero goals and outage reduction metrics.
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Legal🔍 Legal Research
Demonstrates systematic rollout: litigation team pilot with defined scope, partner approval process, value measurement through time savings and case quality improvements, and scaling decision based on documented success.
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📥 Related Resources & Templates
Downloadable templates, examples, and frameworks to help you implement this dimension.
AI Use Case Approval Form
Standardized approval form for AI use case requests, including risk assessment, stakeholder sign-off, and governance checkpoints.
AI Business Case
PremiumComprehensive business case template for AI initiatives, including ROI analysis, risk assessment, and implementation roadmap.
AI Business Case One-Pager
Concise one-page business case format for quick executive decision-making on AI initiatives.
Use Case Catalogue
Comprehensive catalogue template for tracking and managing AI use cases across the organization.