AI Success Requires Ongoing Partnership
Deploying AI (Stage 2) is just the beginning. To maintain value, security, and compliance, you need continuous oversight:
- Models drift: AI performance degrades without monitoring and retraining
- Regulations evolve: Compliance requirements change and expand
- Incidents happen: Even well-designed systems need rapid response
- Needs grow: New use cases and capabilities emerge
- Teams change: New staff need training and support
Stage 3 provides the ongoing support, monitoring, and development needed to keep AI working for your business.
Typical Engagement
Ongoing Retainer
Monthly or quarterly arrangements tailored to your needs
What's Included
Monitoring, auditing, optimisation, incident response, and on-demand development
What's Included in Stage 3
Performance Monitoring
Track AI accuracy, reliability, and business impact:
- • KPI tracking & reporting
- • Accuracy metrics & trends
- • Response time monitoring
- • User satisfaction tracking
- • Cost & usage analytics
- • ROI measurement
- • Anomaly detection
Compliance Auditing
Ensure ongoing adherence to regulations and policies:
- • Quarterly compliance reviews
- • Policy adherence checks
- • Data governance audits
- • Regulatory change monitoring
- • Audit trail reviews
- • Documentation updates
- • Compliance reporting
Continuous Improvement
Refine prompts, retrain models, and optimise performance:
- • Prompt refinement & testing
- • Model retraining & updates
- • Performance optimisation
- • User feedback integration
- • Edge case handling
- • Cost optimisation
- • Feature enhancement
Incident Response
Quick resolution when things go wrong:
- • 24/7 incident escalation path
- • Root cause analysis
- • Rapid remediation
- • Post-incident reviews
- • Preventive measures
- • Communication support
- • Lessons learned documentation
On-Demand Development
Build new AI capabilities as your needs evolve:
- • New use case development
- • Feature additions
- • Integration expansions
- • Custom tool creation
- • Workflow enhancements
- • Scaling support
- • Technology upgrades
Ongoing Training & Support
Keep your team confident and capable:
- • New staff onboarding
- • Refresher training sessions
- • Best practice updates
- • Technical support
- • Office hours & Q&A
- • Knowledge base maintenance
- • Change management
Retainer Options
We offer flexible retainer arrangements to match your level of AI adoption and support needs:
Essential Support
For organisations with 1-2 AI systems in production
- • Quarterly compliance reviews
- • Monthly performance reports
- • Incident response support
- • Email & ticket support
- • 5 hours/month development time
Growth Support
For organisations scaling AI across multiple use cases
- • Monthly compliance monitoring
- • Bi-weekly performance reviews
- • Priority incident response
- • Dedicated Slack channel
- • Monthly strategic calls
- • 15 hours/month development time
Enterprise Support
For organisations with comprehensive AI programmes
- • Continuous compliance monitoring
- • Real-time performance dashboards
- • 24/7 incident response
- • Dedicated advisor access
- • Weekly check-ins
- • Unlimited development time
All retainers include access to our knowledge base, training materials, and template library.
What You Can Expect
Monthly Performance Reports
Comprehensive dashboards showing AI system performance, accuracy metrics, cost trends, user satisfaction, and recommendations for improvement.
Proactive Optimisation
We continuously monitor for opportunities to improve accuracy, reduce costs, enhance user experience, and expand capabilities—without waiting for issues to arise.
Rapid Incident Response
When something goes wrong, we jump in immediately with diagnosis, remediation, and communication support—minimising impact and restoring confidence quickly.
Strategic Partnership
You're not just buying support hours—you're gaining a partner who understands your business, your AI systems, and your goals. We proactively identify opportunities and challenges before they become urgent.
Why Clients Choose Ongoing Support
Peace of Mind
Know that experts are monitoring your systems and compliance—so you can focus on your business.
Cost Predictability
Fixed monthly cost instead of unpredictable incident-based billing or emergency consulting fees.
Continuous Improvement
Your AI gets better over time instead of degrading—maintaining and increasing ROI.
Proactive Risk Management
Catch issues before they become incidents—reducing risk and protecting your reputation.
Access to Expertise
On-demand access to AI specialists without hiring full-time staff or managing consultants project-by-project.
Flexibility to Grow
Build new AI capabilities as needs arise without separate procurement processes or vendor evaluations.
See Stage 3 for Your Industry
Explore sector-specific monitoring, optimization, and scaling approaches for ongoing AI operations in your industry:
Construction
Ongoing priorities: Safety system monitoring, document management optimization, schedule refinement
Explore construction AI →
Energy
Ongoing priorities: Grid optimization monitoring, predictive maintenance, Net Zero compliance tracking
Explore energy AI →
Legal
Ongoing priorities: Contract review optimization, SRA compliance auditing, system performance monitoring
Explore legal AI →
Ready for Ongoing Partnership?
Whether you've completed Stages 1 and 2 or have existing AI systems that need expert oversight, we're here to ensure your long-term success.