Support

Get help with Partner in the Loop products and services. Contact our support team for assistance with AI readiness assessments, consulting, and resources.

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Support

Welcome to Partner in the Loop support. We’re here to help you get the most out of our AI readiness resources and services.

How Can We Help?

Product Support

If you’ve purchased any of our products or services, we’re here to assist you:

  • AI Readiness Starter Pack - Access issues, download problems, or questions about the materials
  • Strategy Call - Scheduling, rescheduling, or preparation questions
  • Consulting Services - Project inquiries, scope discussions, or engagement support

Technical Issues

Experiencing technical difficulties?

  • Website access problems
  • Download or delivery issues
  • Payment or billing questions
  • Account access concerns

General Inquiries

Have questions about:

  • AI readiness assessment methodology
  • Service offerings and pricing
  • Partnership opportunities
  • Media and speaking requests

Contact Us

Email Support

hello@partnerintheloop.com

We typically respond within 1 business day (Monday-Friday, UK time).

Response Times

  • Urgent issues: Within 24 hours
  • General inquiries: Within 2 business days
  • Complex questions: Within 3-5 business days

Before You Contact Us

To help us assist you quickly, please include:

  1. Your name and email (used for purchase/signup)
  2. Order number or transaction ID (if applicable)
  3. Detailed description of the issue
  4. Screenshots (if relevant)
  5. Steps to reproduce (for technical issues)

Refund Policy

We stand behind the quality of our work. If you’re not satisfied:

Digital Products (Starter Pack)

  • 7-day money-back guarantee from date of purchase
  • Full refund, no questions asked
  • Contact us at hello@partnerintheloop.com with your order number

Strategy Calls

  • Cancel up to 24 hours before your scheduled call for a full refund
  • Cancellations within 24 hours are non-refundable
  • Rescheduling is free (subject to availability)

Consulting Services

  • Refund terms outlined in individual service agreements
  • Contact us to discuss any concerns

Privacy & Data

Your privacy matters to us:

Frequently Asked Questions

How do I access my purchased materials?

After purchase, you’ll receive an email with download links or access instructions. Check your spam folder if you don’t see it within 10 minutes.

Can I get an invoice?

Yes! Contact us with your order number and we’ll send you a detailed invoice.

Do you offer group discounts?

Yes, we offer discounts for teams and organizations. Contact us for custom pricing.

What if I need more support than offered?

We offer extended consulting packages for ongoing support. Get in touch to discuss your needs.

How do I cancel my newsletter subscription?

Every newsletter email includes an unsubscribe link at the bottom. Click it to opt out anytime.

Business Hours

Monday - Friday: 9:00 AM - 5:00 PM (UK Time / GMT) Saturday - Sunday: Closed (emergency support by arrangement)

Feedback

We value your feedback! Let us know how we can improve:

  • What’s working well?
  • What could be better?
  • What resources would you like to see?

Email your suggestions to hello@partnerintheloop.com

Stay Connected

Need immediate assistance? Email us at hello@partnerintheloop.com and we’ll get back to you as soon as possible.